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Water & Wastewater
The City provides water, wastewater and trash collection services to its residents. The following is a brief summary of our billing policies and rates for all persons obtaining water, wastewater and trash collection services from the City of Keene.
Quick Billing Information
Important billing dates include:
- Billing date: 20th of each month
- For an extension to your utility bill, please fill this form.
- Bill due date: 7th of each month
Visit our Bill Payments page or the Service Rates page for more information regarding billing.
To start water, wastewater and trash collection services, present a completed New Service Application (PDF), along with a government issued picture ID and the security deposit at City Hall. Renters should bring a copy of their lease or rental agreement or if you own Proof of Ownership.
The water meter and the contents of the water meter box is property of the City of Keene. Only city personnel is authorized to access this box and turn on water service.
Note: By City Ordinance it is unlawful for any person, other than an employee of the City of Keene Water Department, acting on behalf of the City, to engage, disengage, or otherwise tamper with any water meter.
If you have existing service and are moving to another location in Keene, you will need to bring a government issued picture ID and lease (if you are renting) to City Hall.
If you are moving out of Keene and need to have your service disconnected, a Service Termination Form (PDF) will need to be filled out and returned to City Hall. You are responsible for the bill until the City has been properly notified and service has been disconnected.
New Customers
New customers must pay a deposit of $200 before service is connected. To pay your deposit, please come to City Hall and show your driver's license. If you are renting, please also bring a copy of your lease agreement or if own Proof of Ownership.
View, download, and complete the Water Service Packet (PDF).
Check for Leaks
One of the first indications of a water leak is an unexplained increase in the usage amount and dollar amount on your monthly water bill. If there is an increase in usage that cannot be explained otherwise, there is a possibility that you have a water leak.
View, download, and complete the Request for Leak Adjustment (PDF).