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If you are renting, a copy of your lease or rental agreement is required to obtain new water service. If you own, proof of ownership is required.
New account applicants will pay a non-refundable $25 application fee. Deposits per meter inside city limits will be $200, and outside city limits will be $300.
Customers can only request a payment extension once every 6 months for a maximum 10 day extension. Any additional extension requests over and above the allowed number of times per year or days would be subject to approval by the Finance Department
Customers that have their service disconnected for non-payment more than once in a 12 month time-period will be required to pay an additional deposit plus a $50 reconnect fee with each disconnect incident.
If a customer has paid additional deposits above the required initial deposit due to disconnects and has kept their account paid on time for 12 consecutive months, the customer may request the additional deposit(s) to be refunded and applied to their account.
Leak Adjustments- When a customer has a leak on the customer's side of the meter, the City will work with the customer on the leak adjustment. If requested, a pay-back option will be set up to pay a pre-set payment amount every two weeks to reduce customers balance back to current billing amount. Customer's requesting a leak adjustment will be required to have a receipt from a licensed plumber or proof of purchase for apparatus for the repair. Without these required items, your leak adjustment will be denied. Leak adjustments will be allowed once a year. Leak adjustments will not be applicable to leaks caused by leaking faucets, toilets, shower heads, or any like fixtures.
An outstanding debt search for a new account will be initiated. If any unpaid debt on any account(s) under the applicant's name or any person(s) on the lease is discovered, it will be applied to the account. You will be required to pay the full amount at the time of activation. If for any reason an outstanding balance is discovered after time of activation, the full amount will be added to your bill. Any non-payment will cause utilities to be disconnected.
This form enables you to request confidentiality of certain information under Texas Utilities Code, Chapter 182. If you would like your account information, including name, address, telephone, volume of usage, and billing costs kept confidential, and not eligible to be disclosed for public information purposes, please initial.
By not initialing, you're acknowledging you would like your information available for public information purposes.
Local community events includes:
The city of Keene is responsible for protecting the drinking water supply from contamination or pollution which could result from improper private water distribution system construction or configuration. The purpose of this service agreement is to notify each customer of the restrictions which are in place to provide this protection. The utility enforces these restrictions to ensure the public health and welfare. Each customer must sign this agreement before the City of Keene will begin service. In addition, when service to an service to an existing connection has been suspended or terminated, the water system will not re-establish unless it has a signed copy of this agreement.
The following unacceptable practices are prohibited by State regulations:
The following are the terms of service agreement between the City of Keene (the Water System) and the Customer.
If a Customer fails to comply with the terms of the Service Agreement, the Water System shall, at its option, either terminate service or properly install, test, and maintain an appropriate backflow prevention device at the service connection. Any expense associated with the enforcement of this agreement shall be billed to the Customer.
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